Escanaba flooded with frozen water lines

ESCANABA – City of Escanaba water customers are being advised that with the subzero weather the community has been experiencing throughout the area, water service freeze ups are on the rise. The Escanaba Water Department is advising customers to take the following actions if they are concerned about their water service freezing.

– A good indicator that your water line is close to freezing is a “rusty” appearance in the tap water. If that is the case, customers are advised to run their water at a pencil size flow rate, and call the Escanaba Water Department at 786-3291 for further instructions.

– If you as a homeowner have experienced a frozen water line in the past, the Escanaba Water Department is recommending you call the department at 786-3291 to start a “let-run”. For all recorded history of “city freeze ups” the Escanaba Water Department will adjust the billing for the water used. All other “let-runs” will be at the owner’s expense unless there is a recorded history of problems on the “city side” of the service.

– If your water line does freeze, city crews are working as fast as they can to restore service. If a customer calls in and reports a freeze up, crews will be dispatched as soon as possible. Residents should report their freeze up as soon as they notice a problem so that they can be placed on the response list. Due to the volume of freeze ups (currently ranging over 100), the order of response is on a “first come/first serve” basis and thawing services are provided in the order the calls are received.

– It is important to note that a water line will re-freeze if it’s shut off, so it should be allowed to run until the frost is gone. An average “let-run” will use about 400 gallons of water per day.

If you have any questions about city supplied water service, call the Escanaba Water Department at 786-3291.